Question 1

What is Safeguest?

Accepted Answer

Safeguest is a guest-verification, risk-screening and optional damage-support platform for short-term rental hosts and property managers. It connects to your property-management system, runs every guest through identity verification and a signed agreement before arrival, and gives you a clear Green, Yellow or Red Risk Status so you can decide who gets the keys.

Question 2

What is guest screening software?

Accepted Answer

Guest screening software checks the identity and booking details of a short-term rental guest before check-in. Safeguest's version combines biometric ID verification, contact-detail checks, a signed guest agreement and risk scoring, then returns an Arrival Briefing the host can act on.

Question 3

How does Safeguest work?

Accepted Answer

After a booking is confirmed, Safeguest pulls it from your connected PMS or channel. The guest receives a link, verifies their identity with a biometric check, provides confirmed contact details, signs the guest agreement and chooses the available deposit option. You get a Green, Yellow or Red Risk Status and a short Arrival Briefing before the guest arrives.

Question 4

What is the difference between the Damage Deposit and the No Deposit Option?

Accepted Answer

The Damage Deposit is a refundable hold placed on the guest's payment method before arrival. The No Deposit Option lets the guest pay a smaller, non-refundable No Deposit Fee instead. Both options keep the guest liable for damage they cause; the only difference is how the money is held at the start of the stay.

Question 5

What is Safeguest Prevent?

Accepted Answer

Safeguest Prevent is the free part of Safeguest. It verifies every guest with biometric ID checks, collects signed guest agreements, administers the Damage Deposit or No Deposit Option, and returns a Green, Yellow or Red Risk Status with an Arrival Briefing before check-in.

Question 6

What is Safeguest Protect?

Accepted Answer

Safeguest Protect is an optional damage-support service, not insurance. It costs $29 per enrolled stay. The support ceiling follows the booking's Risk Status: up to $20,000 for Green stays, up to $5,000 for Yellow stays, and a Red Cancellation Payment of up to $1,000 toward evidenced OTA cancellation costs for eligible Red bookings cancelled before check-in.

Question 7

How much does Safeguest cost?

Accepted Answer

Safeguest Prevent is free for hosts. Safeguest Protect is optional and costs a flat $29 per enrolled stay. There are no setup fees or monthly contracts.

Question 8

Can I charge a damage deposit on Airbnb?

Accepted Answer

Airbnb does not handle refundable damage deposits in the same way as a direct booking. Safeguest lets you collect a Damage Deposit or offer a No Deposit Option independently of the channel, so you can secure the stay without relying on the platform's damage tools.

Question 9

How do I stop parties at my rental?

Accepted Answer

The first step is knowing who is arriving. Safeguest verifies identity, checks booking patterns and returns a Risk Status before the guest checks in. Red bookings can be declined; Yellow bookings can be watched more closely. It does not stop every incident, but it removes the anonymity that most disruptive bookings rely on.

Question 10

How do I verify a guest's ID?

Accepted Answer

Safeguest sends the guest a secure link after booking. They take a photo of their ID and a selfie; the system matches the two and checks for tampering. The identity documents and biometric images are deleted immediately after verification.

Question 11

Do I need short-term rental damage cover?

Accepted Answer

Standard deposits and platform damage programmes do not always cover the full cost of serious damage or the disruption caused by a bad stay. Safeguest Protect offers an additional layer of discretionary damage support on top of the free screening and deposit handling in Safeguest Prevent. It is not insurance and does not replace a host's own cover.

Question 12

Who is Safeguest for?

Accepted Answer

Safeguest is built for short-term rental hosts, property managers and hospitality operators who want to verify every guest, handle deposits without friction, and reduce the risk of damage, parties and costly cancellations.

What is Safeguest?

What it does

Safeguest Prevent

Safeguest Protect

How it works

Systems it works with

Common questions

Know before they knock.